The use of automated tools is creating a backlash over fears of higher costs and unemployment, and the government says the public needs to see the benefits.

The use of automated tools is creating a backlash over fears of higher costs and unemployment, and the government says the public needs to see the benefits.

Fairness, transparency and accountability may beat brute scale when it comes to building an industry that people will trust and accept.

From Commonwealth Bank to Coles and Telstra, some of the country’s major businesses are working on making the use of artificial intelligence worthwhile.