Uber’s chief operating officer Andrew Macdonald says the company’s use of AI coding assistants like Calude Code and ChatGPT has increased the internal productivity by about 25%, but he also admits there is no direct link yet to delivering more useful consumer-facing features. According to a report by Fortune, speaking on the Rapid Response podcast, Macdonald explained that while AI adoption has sped up development, it’s difficult to measure how those gains translate into new features for riders and drivers.

Operations chief Andrew Macdonald said he's not seeing proportional productivity gains from increasing AI costs within Uber.

Uber CTO previously noted that the Claude Code budget for the entirety of 2026 had been spent by April.