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GCCs switching to smart workflows as AI gobbles up procedural grunt work - The Economic Times
Industry experts said AI is shrinking junior-level workflows, reducing standalone procedural functions and pushing multinational companies to redesign the kind of work handled by their India centres. Early industry estimates suggest nearly 18% of India’s GCC work still sits in commoditised, process-heavy functions that are increasingly being automated, embedded into AI-driven workflows or rebuilt by AI-native firms, marking a structural shift in the country’s largest white-collar employment engine.
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economictimes.indiatimes.com
Global firms rethink GCC hiring in India as AI shifts skill demand - The Economic Times
Global firms in India are hiring cautiously. Artificial intelligence is changing job roles, making it harder to find talent with advanced tech skills. Companies seek specialized…
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thehindu.com
Tech firms rethink global capability centers hiring in India as AI shifts skill demand
Global companies in India are becoming more selective in their hiring as AI reshapes roles, intensifying a crunch for talent with advanced tech skills.
