Pronto's service professionals — who provide cleaning, washing, and meal preparation services — record their activities, generating videos that can help train physical AI systems. Following privacy concerns, the founders of rival platforms Urban Company and Snabbit clarified that they do not engage in such practices and have no plans to do so.

Pronto, a Bengaluru-based startup providing home services, has responded to criticism over company professionals recording videos inside customers’ homes | Trending

Pronto's service professionals — who provide cleaning, washing, and meal preparation services — record their activities, generating videos that can help train physical AI systems.…

BENGALURU: A customer books a cleaner through an app. A worker arrives.

Bengaluru startup Pronto faces backlash after admitting to recording cleaners in customers' homes during a pilot program to train physical AI, sparking widespread privacy concerns.

The Pronto AI controversy highlights urgent concerns over data governance and privacy in India's home-service sector amidst growing AI usage.