A Pizza Hut franchisee has brought a $100 million lawsuit against its parent company after being forced to use an AI delivery system that hurt its business.

The system allegedly resulted in "cascading" failures like late deliveries and a drop in sales.

The problem wasn't AI hallucination, though—it was how gig workers responded to the new tool they'd been given.

The Hut stands accused of breaching its franchise agreement by forcing 'algorithmic behaviors that slowed production and delivery' on restaurants, leading to $100M in losses one…

Inteligența artificială (IA) este acuzată că a produs o pagubă de 100 de milioane de dolari unei celebre companii care produce și livrează pizza în SUA. IA a operat în mod…

Theoretical assumptions meet the exceedingly annoying "real world."

Stay up to date with notifications from The IndependentNotifications can be managed in browser preferences.AllNewsSportCultureLifestyleThe implementation of Dragontail created…

A Pizza Hut franchisee has brought a $100 million lawsuit against its parent company after being forced to use an AI delivery system that hurt its business.

Chaac Pizza Northeast says the Dragontail platform gave DoorDash drivers visibility into kitchen operations, causing delays and a sales collapse