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Frustrated franchisee sues Pizza Hut over crappy kitchen AI
The Hut stands accused of breaching its franchise agreement by forcing 'algorithmic behaviors that slowed production and delivery' on restaurants, leading to $100M in losses one group wants back
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businessinsider.com
Pizza Hut franchisee says delivery drivers gamed its new AI system
Pizza Hut's AI-powered Dragontail system led to $100M in lost business, a franchisee says in a lawsuit over delivery delays.
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gizmodo.com
Pizza Hut Franchisee Sues Over AI Delivery System, Alleges $100 Million in Damages
The system allegedly resulted in "cascading" failures like late deliveries and a drop in sales.
