Employees Are Relying on AI for Personal Support. That’s Risky.

Employees are increasingly turning to AI for career advice, emotional support, and even friendship. However, researchers Constance Noonan Hadley of the Institute for Life at Work and Sarah Wright of the University of Canterbury found that despite these interactions, more than half of 1,545 U.S. knowledge workers surveyed felt lonely at work—a factor linked to lower job satisfaction and greater intent to quit. Their research suggests that AI cannot replace the benefits of human connection and may erode collaboration, trust, and social skills over time. The authors recommend taking five measures to prevent those problems: Monitor AI’s social impact, establish guidelines for its use, design it to foster human interaction, employ it for organizing social activities, and train employees in healthful AI use.

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