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Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’ | Fortune
Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft have also slashed the departments.
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fortune.com
Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’ | Fortune
Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft have also slashed the departments.
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nbcbayarea.com
Salesforce CEO confirms 4,000 layoffs ‘because I need less heads' with AI
CEO Marc Benioff revealed the layoffs during an interview on The Logan Bartlett Show podcast.
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aljazeera.com
Salesforce lays off thousands despite strong earnings report
The job cuts come as the cloud computing giant doubles down on artificial intelligence.