The job cuts come as the cloud computing giant doubles down on artificial intelligence.
By Andy Hirschfeld
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Salesforce has slashed another 4,000 jobs from its customer support workforce as the tech giant doubles down on artificial intelligence, even as the company reports strong financial results.
The latest layoffs gutted Salesforce’s customer service division, reducing its headcount from 9,000 to 5,000. AI agents now reportedly handle about one million customer conversations.
