You can spin up a fully hands-free outbound dialer that greets prospects, answers objections, and writes the outcome straight into your CRM - all without hiring additional SDRs. In this guide I'll show you how to connect Vapi's voice-AI gateway to OpenAI's conversational model, enrich the call with ElevenLabs TTS, and push results through a webhook to a CRM of your choice. By the end you'll have a production-ready pipeline that can run 50-100 calls per hour and feed qualified leads directly into your funnel.
Voice AI agent is a software service that receives a phone call, turns the caller's speech into text, runs that text through a language model, and replies with synthesized speech, all in real time.
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