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CRM's Agentforce ARR tops $1.5B as AI adoption surges, but its scale still points to steady rather than explosive revenue acceleration.
Salesforce $CRM, Inc. CRM is gaining traction with Agentforce. In the second quarter of fiscal 2027, Agentforce ARR (annual recurring revenue) exceeded $1.5 billion, jumping more than 240% year over year. Combined Agentforce and Data 360 ARR reached nearly $3.9 billion, up more than 210%. These figures show that customers are increasingly willing to pay for AI-powered tools and enterprise data capabilities.
Customer usage is also expanding quickly. Salesforce recorded 3.2 billion Agentic Work Units (AWUs) in the second quarter, up 97% sequentially. Bookings for Agentforce One Edition and Agentforce for Apps more than doubled from the previous quarter. This suggests that AI adoption is moving beyond experimentation toward broader use.
However, Agentforce is still small compared with Salesforce’s overall business. Second-quarter revenues reached $11.3 billion, up 11% year over year, while subscription and support revenues rose 12% to $10.8 billion. Current remaining performance obligation increased 14% to $33.5 billion, pointing to healthy demand ahead.
