A new architecture that gives AI a shared understanding of the customer and the business — and enables it to act with trust
Six trusted capabilities and a new AI Control Plane, built for an open and composable AI ecosystem
The Agentic Enterprise is changing how work gets done — and the role every person plays in it. As agents become part of how people work across every function of the business, they are taking on more complex work: understanding what is happening, deciding what to do next, taking action across systems, and working alongside people and other agents. That creates a new enterprise challenge: how do you give agents what they need to do that work reliably, securely, and at scale?That’s the role of an Enterprise AI Harness, and it’s what Salesforce is building: a trusted foundation around AI that brings together what agents need to understand the business, reason and plan, take action, and operate within enterprise controls, without companies having to build and manage those capabilities separately for every agent or AI experience.
Salesforce’s Enterprise AI Harness brings together six capabilities spanning context, agency, action, governance, security, and models, delivered through a common, composable architecture and built on the customer relationships, processes, and controls already running the business. Alongside those capabilities, a new AI Control Plane gives businesses one place to see, manage, and control agents and AI as they spread across the enterprise. Customers can use the six together as one system or take only what they need, with Salesforce technology, their existing technology, or both, including third-party models, agents, and systems.
