Food delivery giant Zomato is closing its Hyderabad customer support centre, leading to 250 job cuts, as confirmed by sources familiar with the development.
Zomato is outsourcing more customer support functions
Aug 31, 2026
12:37 pm
What's the storyZomato, the food delivery platform, is shutting down its customer support operations in Hyderabad. The move will lead to around 250 job losses, as per the Economic Times.
The decision comes after a shift in Zomato's customer support model over the last six months, with more work being outsourced to third-party vendors.
Zomato layoffs: 250 jobs cut as company shuts customer support centre in Hyderabad
Zomato layoffs: Exclusive: Zomato to lay off 250 people as it shuts Hyderabad customer support centre - The Economic Times
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