You get road-hazard coverage hoping that if the time ever comes when you need it, it’ll make the inconvenience a bit, well, less inconvenient (and expensive).

But one Walmart customer who had the warranty says that when it came time to use it, there were stipulations they never communicated to him that now make the whole thing an even bigger ordeal. Now he’s wondering whether he’d opt in for the coverage again.

Walmart Tire Warranty Issue

In a trending video with more than 16,000 views, content creator @clowcent2020 shared that he bought his tires from Walmart and added Road Hazard coverage but was surprised at how employees handled the situation.

“Walmart tire warranty. It’s a beatup,” the text overlay on the video reads.