China's tax authorities have rolled out 16 targeted measures to streamline tax and fee processing, leveraging cutting-edge AI technology as the core driver for the 13th consecutive "Spring Breeze Action to Facilitate Citizens' Handling of Tax Affairs", a spokesperson for the State Taxation Administration (STA) said.
In April this year, the STA issued a new guideline to launch this year's service measures under the long-running annual campaign. The 2026 package has been fully implemented, focusing on smart tax filing, digital service upgrades, tailored assistance, proactive compliance guidance and cross-departmental cooperation.
At the heart of this digital push is the adoption of advanced AI large models. The Nanshan District Tax Bureau in Shenzhen, Guangdong province, has launched an intelligent assistant on the interactive platform of its electronic tax bureau, providing scenario-based and Q&A-style guidance to automatically deliver customized solutions for taxpayers and fee payers.
Since its introduction, the bureau has seen a sharp rise in service access rates, cutting the average waiting time to just two minutes and lifting the query resolution rate to a notable 89 percent.
In a similar digital innovation, the Zhaoqing Tax Bureau has fully integrated interactive tax services into both the web and mobile versions of the Individual Income Tax (IIT) system. It has built a comprehensive 24/7 "AI plus human" dual service system, where taxpayers can chat with "Yueyue", an intelligent robot that offers instant answers to basic tax questions.
