John Lee says in policy address that artificial intelligence should be developed as an industry and integrated with various sectors
Hong Kong authorities are set to reshape how they deliver public services, rolling out a sweeping plan to embed AI in at least 200 administrative procedures by the end of 2027 in a bid to boost efficiency and create a more responsive, tech-driven bureaucracy.
The timeline, listed in Chief Executive John Lee Ka-chiu’s policy address on Wednesday, will result in AI tools being deployed across 100 different procedures within 2026 alone, tackling areas from data analysis and customer service to expediting the approval of licences and permits.
Lee said that artificial intelligence should be developed as an industry and integrated with various sectors, not just as an application.
“AI is a must. We welcome any technology and company to come in. Hong Kong is a free and open port. We have no control of people-to-people flow, data flow …” Lee said.
