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Even as AI becomes more familiar to the average person, workplace anxiety around it remains high. When business leaders integrate technology without clear, intentional communication, they risk alienating their workforce in ways that can be difficult to reverse.
Despite the majority of employers who've cut jobs for AI backtracking on their decision over the last year, more than half (53%) of Americans across demographic groups continue to worry that AI will put someone in their household out of work. The backlash against AI extends much further across the nation, showing up everywhere from midterm elections battles to potentially even within highly anticipated IPO filings.
Inside corporations, many are still making a fundamental error when it comes to building trust with workers for AI adoption, according to Jackie Swanson, managing partner at Gartner. "Every organization has an AI adoption roadmap. Almost none of them have an honest plan for what AI is doing to their people, their pace and their pipeline of future leaders," she wrote in her blog Shelf Life. "The companies that recognize it now will build a cultural advantage that compounds long after the tools commoditize."
