On August 17, GitHub experienced an outage that lasted 7 hours and 47 minutes. It disrupted github.com, authentication, GitHub Actions, APIs, pull requests, issues, and Copilot, affecting developers and organizations around the world. If you were trying to ship software that day, we let you down.
This was our second significant incident in August, following an actions failure on August 6. In March and April, I shared the work underway to improve GitHub’s reliability. We have made progress, but these incidents make clear that we must accelerate this work.
What happened
Our investigation found that the outage began when traffic reached a new peak, and a critical infrastructure component in our Central US data center failed to scale with it. The resulting capacity pressure spread through our systems, causing authentication failures and disrupting multiple GitHub services.
Recovery required several coordinated actions. Teams rerouted traffic, isolated affected infrastructure, and restored services in stages. Most GitHub services recovered earlier that day, but some Copilot services took longer. Errors in those services triggered a client-side retry loop that increased traffic during recovery. We had to mitigate that behavior before we could safely restore traffic. The full root cause analysis includes a detailed technical timeline.
