Where USPS could benefit the most from AI

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Dive Brief

The agency sees upside in areas like dynamic routing as it looks to stay competitive among parcel carriers, the USPS’ Office of Inspector General said.

Published Aug. 13, 2026

A postal carrier delivers the mail in a neighborhood on March 19, 2026 in Miami. The Postal Service sees potential in using AI-powered dynamic routing, but buy-in from labor unions will be important to advance that, the agency's Office of Inspector General said.