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The real test for AI agents is resolution
The standard for AI agents is not how quickly they respond, but how many issues they resolve. That is why resolution has to be treated as an operating discipline.
TL;DRAI
AI agents in Indian customer service must be judged on resolution not speed; 91% of CX leaders say data fragmentation is a key barrier. Success requires unified data access, continuous learning, and governance guardrails defining agent autonomy.
933 words~4 min read
