There's a moment in every AI voice call that determines whether the prospect trusts the AI or hangs...
OpenAI Realtime API reduces voice-agent latency to 180ms vs. 940ms cascade (STT→LLM→TTS), preventing customer abandonment. Voice-to-voice native processing is now table stakes; <200ms latency cuts hang-up rates from 38% to 8%, directly driving conversion.
There's a moment in every AI voice call that determines whether the prospect
trusts the AI or hangs up immediately.
It happens in the first response. The prospect finishes talking. Then silence.
In a standard cascade voice pipeline (STT → LLM → TTS), here's what's
happening during that silence:
Most voice agents decide you are done talking by measuring silence. Voice activity detection flags...
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The biggest problem in voice AI isn’t understanding what the caller said. It’s knowing when they’ve finished saying it.
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My pipeline was fast enough to interrupt people. Here is what I changed, what it cost, and the second...
