The Nigeria Civil Aviation Authority has commenced moves to deploy Radio Frequency Identification technology at Nigerian airports to tackle persistent cases of lost, delayed, damaged and misrouted passengers’ baggage.
The technology, which is expected to track passengers’ luggage from check-in to aircraft loading and arrival, was unveiled at a technology modernisation briefing organised by the NCAA for airlines, ground handlers and other aviation stakeholders on Tuesday.
Speaking at the event, NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, said baggage handling remained one of the industry’s biggest sources of passenger complaints, after flight delays.
Achimugu said, “For many years now, one of the biggest complaints in the industry has been that of baggage. Passengers frequently contend with bags that are short-landed, missing, lost or damaged.”
He said the proposed RFID system would allow passengers to monitor their bags through an application and know whether the luggage had left the check-in area, reached the sorting point, arrived at the boarding area or been loaded onto the correct aircraft.
