Beyond streamlining administrative procedures, these changes reflect Vietnam's efforts to build an integrated, user-centered digital ecosystem, improving service quality while enhancing the country's appeal as a destination for investment, study, work and tourism.
Digital transformation through foreigners' experiences
From the perspective of foreigners, Vietnam’s digital transformation is reflected not only in the growing number of online platforms and public services, but also in the simpler and more convenient experience of handling everyday administrative procedures.
Foreigners take photos at Nguyen Hue Flower Street in Ho Chi Minh City in 2024. Photo by VnExpress/Quynh Tran
Csaba Bundik, former director of EuroCham Vietnam, who has lived in Vietnam for nearly two decades, described the introduction of Level-2 electronic identification for foreigners as a significant step for foreigners residing in Vietnam long term.
