Safaricom chief consumer business officer Fawzia Ali Kimanthi during the launch of Pata More at Kangundo Road Market in Nairobi on July 31, 2026. [Edward Kiplimo,Standard]
Jenny Wangare, a fruit and soft drink vendor could not receive payments of over Sh200 through her Pochi la Biashara account because her customers were being charged transaction fees.
She was forced to receive cash or incur costs, especially when customers sent her money without considering transaction fees.
Johnson Njaramba, a bodaboda operator, was a worried man as he had to ride his motorcycle at night with cash in his pocket as he headed home.
Njaramba said that his customers only paid Sh100 through Pochi but refused to pay more because they would incur costs.
