Services under the ‘Suvega’ digital service centre of the University of Calicut (CU) will soon be available round-the-clock through an AI chatbot.Till now, the centre functioning from the Tagore Nikethan complex used to answer queries between 8 a.m. and 8 p.m. every day. According to university sources, using AI technology will enable the centre to attend calls from around the world 24/7. IT section staff at the university will be roped in for the purpose.At present, two staff are engaged to attend calls between 8 a.m. and 2 p.m., six others are in the 10 a.m. to 5 p.m. shift, and two staff are there in the 2 p.m. to 8 p.m. shift. More people will be engaged between 12 p.m. and 2 p.m. on a working arrangement basis. The existing audio services at the centre will be enhanced, the sources said.A.T. Abdul Jabbar, Syndicate standing committee convener on exams, said the new reform is part of the university’s attempt to offer student-friendly services. Published - August 11, 2026 06:37 pm IST