Lowe’s Companies operates as a Fortune 100 home improvement retailer, with fiscal year 2025 sales that exceeded $86 billion. The company employs approximately 300,000 associates and operates more than 1,750 stores, 540 branches, and 120 distribution centers across the United States.
Lowe’s reported 16 million customers weekly across an omnichannel network that spans in-store, online, and Pro contractor channels. By 2026, the company’s loyalty ecosystem had grown to over 30 million MyLowe’s Rewards members in its annual report filing. Professional contractors represented roughly 30% of that customer base in 2024, a segment Lowe’s has identified as a strategic growth priority alongside its core DIY retail business.
Since 2021, Lowe’s has built formal AI partnerships with technology providers including OpenAI, NVIDIA, and Palantir, moving beyond pilot programs into company-wide deployments that touch both its workforce and its customer base.
Company leadership has tied these AI investments directly to customer experience and sales performance metrics on recent quarterly earnings calls, signaling that AI has moved from an innovation-lab experiment to a reported driver of business results.
