Alon Biran — VP of Product Management at Island
Aug 10, 2026
A security leader at a global finance company told us recently that his team discovered three times more AI tools running in their environment than IT had approved. Nobody had smuggled them in. Employees had simply pointed agents at their work, and the agents brought their own tools with them.
That conversation is not unusual. It is the conversation. Over the past year, in customer discussions across finance, healthcare, manufacturing, and government, the same four struggles come up so consistently that we have started treating them as the shape of the problem itself. Every company effectively hired a second workforce this year, human workers and agentic workers side by side, and the agentic workers never went through onboarding. No handbook, no scoped credentials, no acceptable-use policy they can actually read.
Here is what teams are struggling with, what our research says about why, and what closing each gap actually requires.
