MANILA, Philippines — The Bangko Sentral ng Pilipinas (BSP) received and processed a higher number of consumer complaints in 2025, as greater public awareness and wider use of digital platforms drove more people to seek help from regulators.
The BSP received and processed more than 120,000 new complaints through its Consumer Assistance Mechanism, a 72.6-percent increase from 70,112 a year earlier, according to its annual report.
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Complaint volumes have risen steadily in recent years, from 19,181 in 2021, the central bank said.FEATURED STORIES
