Hotel Reviewer Ryan Walker Claims Aman’s New Resort Canceled His Stay and Called the Cops on Him

Ryan Walker’s stay at the latest Aman hotel didn’t go as smoothly as planned.

The hotel reviewer, who documents his luxury hotel visits on a YouTube channel with over 135,000 subscribers, claims the newly opened Amanvari in Mexico canceled his reservation at the last minute and then called the police on him when he tried to check in.

Walker, 33, detailed the ordeal in a video titled “Amanvari Called the Police on Me,” which has clocked up over 550,000 views since he posted it on YouTube on August 4. “I just had one of the most disappointing and embarrassing hotel experiences you could possibly have,” he says at the start of the 11-minute video.

Walker claims he booked a stay at the 18-key resort on Mexico’s East Cape weeks in advance and received multiple emails from the Amanvari team regarding the reservation, but was turned away at the hotel entrance. In the video, Walker is stopped at the gates by hotel security. He shows the guards what he says is an email he received from the Amanvari reservations team that morning regarding his arrival. One guard informs him, “We don’t have your reservation.” Walker then asks to speak to the resort manager, at which point another guard says, “We can’t permit access.”