Katie Bradford Senior Correspondent ·NZ Herald·6 Aug, 2026 05:00 PM6 mins to read‌Powershop users complained about problems with the app upgrade. Photo / Cameron PitneyAs winter bites and power bills rise, customers struggling to resolve problems with their electricity retailers are being urged to contact Utilities Disputes.That comes after Consumer NZ received a record number of responses to a callout about Powershop bills following the launch of its new app.

, reporting apparent billing errors and difficulty reaching customer service.