A Texas woman says she spent hours at a Toyota dealership only to learn that her “lifetime oil change package” had been canceled. Her experience is raising questions about the terms of lifetime service packages.
TikTok creator Mallory (@whomaljones) posted a video about the situation over the weekend.
“So I want to share my experience that I had at Lithia Toyota today, August 1 2026, in their service department with good old Deb and the rest of the team,” Mallory says to start the video.
What Happened at Lithia Toyota?
Mallory says she was at the dealership to get an oil change on a vehicle purchased by her late mother. Mallory says her mom bought a “lifetime oil change package” from Lithia Toyota before passing away, and Mallory kept getting the vehicle serviced there in her stead.
