A woman claims that getting her oil changed resulted in her car breaking entirely. But how?

In a video with over 44,000 views, TikTok user NeNe (@nene_thecreator) alleges that her vehicle, a BMW X6 she says she’s owned without issue for over a year, is now unusable. The reason, she claims, is that a Tire South location performed an oil change incorrectly. She says this caused her engine to blow, with BMW claiming her motor “seized due to lack of oil.”

Here’s how she says it went down.

What Happened To This Woman’s BMW?

According to NeNe, she took her car to a Tire South location for an alignment. Although she had received an alignment several months prior, she says the car started “pulling to the opposite side.”