Bancolombia’s February 2026 data-centre migration failed, disrupting digital services for over 20 million users across five days. CEO Juan Carlos Mora apologised and promised
Colombia · Digital Banking
Key Facts
—The outage. A failed data-centre migration knocked Bancolombia’s digital channels offline for about five days in February 2026.
—The scale. More than 20 million of the bank’s roughly 26 million clients could not use the app, online banking, or PSE payments.
—The cause. An IBM-layer component update failed during a migration from Medellín to Bogotá, and the backup system also collapsed.
Miles de ciudadanos que intentaban entrar se encontraron con la sorpresa de que ni la aplicación ni los cajeros funcionaban.
Cientos de quejas se han emitido por medio de X.
Bancolombia, Colombia's largest bank by assets, engineered a sharp earnings reversal through mid-2026, rebounding from its weakest
Por medio de una notificación en la aplicación digital se dieron a conocer las restricciones.
COLOMBIA · FINANCE Key Facts —The milestone: Nubank, a Brazil-based digital bank, says it is nearing five million customers in…
La operación le permite sumar unos 267.000 usuarios a quienes la entidad acompaño en la migración con recomendaciones de…
