Minister Buthelezi's launch of the Batho Pele AI Chatbot is set to transform public service delivery in South Africa, providing instant access to vital information for citizens and public servants alike.
The Minister for the Public Service and Administration, Inkosi Mzamo Buthelezi, launched the Batho Pele AI Chatbot on Friday.
The chatbot is a new digital tool designed to provide citizens and public servants with instant access to public service policy updates, circulars, legislation, and other essential information.
“Today we launch more than technology. Today we launch a new way of keeping our oldest promise: ‘Batho Pele – People First,’” said Minister Buthelezi, noting that for 29 years Batho Pele has demanded that government be present for citizens with information, clarity, and answers.
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