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Outcome-first AI: redesigning enterprise service delivery at scale
By Gayatri Guha When EY GDS Partner Tanu Garg took the stage at DevSparks Bengaluru 2026, she challenged one of the most common assumptions about enterprise AI: that its primary role is automation. “Artificial Intelligence (AI) is not about making existing processes faster. It is about rewirin
TL;DRAI
EY argues enterprise AI must redesign workflows for outcomes, not optimize existing processes; governance and context are critical to scale pilots into production. Tech leaders measure ROI by outcomes (speed, quality, revenue), not effort; roles shift toward orchestration as routine work automizes.
1,005 words~5 min read
