Enterprises are spending millions on AI, but the returns are yet to reach their balance sheets. Cognizant’s President-Americas Surya Gummadi tells Anirban Chowdhury why companies must move beyond token consumption and isolated pilots to unlock real value. He explains how AI could reshape coding, testing, hiring and pricing across the IT services industry—and create $6 trillion in new opportunities. Gummadi also discusses Cognizant’s AI strategy, its acquisition playbook, the rise of GCCs, sovereign models and AI’s impact on healthcare. Plus, he reveals how Cognizant’s context agents uncovered $200 million in potential business within just four months. Show more Show less
Cognizant’s Surya Gummadi: AI Will Rewrite the IT Services Playbook
Enterprises are spending millions on AI, but the returns are yet to reach their balance sheets. Cognizant’s President-Americas Surya Gummadi tells Anirban Chowdhury why companies must move beyond token consumption and isolated pilots to unlock real value. He explains how AI could reshape coding, testing, hiring and pricing across the IT services industry—and create $6 trillion in new opportunities. Gummadi also discusses Cognizant’s AI strategy, its acquisition playbook, the rise of GCCs, sovereign models and AI’s impact on healthcare. Plus, he reveals how Cognizant’s context agents uncovered $200 million in potential business within just four months.
TL;DRAI
Cognizant projects $6T in new IT services value from AI reshaping coding, testing, and hiring; agents found $200M potential in four months. Most enterprise AI investments remain in pilot stage without balance sheet impact; scaling to production implementations is critical for IT services vendors capturing the $6T opportunity.
100 words~1 min read
