AI agents are moving beyond conversation and beginning to act. As autonomous digital workers capable of planning, reasoning and executing complex tasks, they could transform how enterprises operate.
In this episode of the Silicon In Focus Podcast, Silicon UK Editor-in-Chief David Howell speaks with Austin Cowan, Workato’s EMEA Agentic AI Lead, about the rise of agentic AI and its impact on customer service, sales, IT operations and knowledge work.
The conversation explores where organisations are already generating value, the obstacles preventing pilots from reaching production, and how leaders should decide which tasks can safely be delegated to AI. It also examines the governance, security and accountability frameworks needed when digital workers can make decisions and take action on behalf of employees.
Looking beyond efficiency, the podcast considers how businesses should measure success, prepare their workforce and build a productive relationship between human expertise and increasingly autonomous systems.
Austin Cowan, EMEA Agentic AI Lead, Workato.
