By Babajide Komolafe
The rapid growth in digital finance is outpacing public confidence in the financial ecosystem, prompting the Bridgforte Centre for Global Impact to launch a new governance framework and the Trust Lab to strengthen trust in platform-led finansce.
The Centre disclosed this yesterday at the unveiling of its flagship policy report, Trust Architecture in Platform-Led Finance, launched during a global online dialogue attended by over 400 central bankers, regulators, financial institutions, fintech leaders, consumer advocates, researchers and development partners.
Speaking at the event, Founder of Bridgforte and former Deputy Governor of the Central Bank of Nigeria, CBN, Mrs. Aishah Ahmad, said the next phase of financial inclusion would depend not only on expanding access to digital financial services but also on deliberately building confidence across the ecosystem.
According to her, “Customers do not experience individual institutions. They experience the financial system as a whole, and in increasingly interconnected financial systems, trust is built or broken in the handoffs between institutions. Trust is not a communications exercise. It is a governance outcome, and it must be deliberately designed.”
