AI can change the division of work within an organization by allowing users to perform tasks outside their typical roles, OpenAI said.
OpenAI: 69% of HR's ChatGPT use involves cross-functional work (marketing 23%, engineering 18%, finance 16%), exposing understaffing. The trend shows AI's value depends on workers' ability to direct complex tasks strategically, not just prompt.
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AI can change the division of work within an organization by allowing users to perform tasks outside their typical roles, OpenAI said.
Published July 29, 2026
The home page of OpenAI's ChatGPT is displayed on a laptop screen on Feb. 3, 2023, in London, England. OpenAI found that HR professionals were a professional cohort who most often used ChatGPT for work that fell outside their typical job duties.
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