Woman Pays Extra For Ford Explorer Sunroof. Then She Notices A Smell. Her Dealership’s Solution Is To Stop Using It Altogether

A Connecticut woman leased a Ford Explorer in part because it came with a sunroof. Unfortunately, it no longer works and the dealership doesn’t have an easy solution.

TikTok creator Cj Masopust (@cjmasopust) posted a video with the entire story and a call for help.

She explains that her family leased the Explorer in 2024 and approximately nine months remain on the lease.

What Happened to the Ford Explorer Sunroof?

“We have a sunroof,” she says. “Unbeknownst to us, the sunroof, it had started building up with water with all the car wash trips we’ve had. The drains were clogged because we park under a tree. [The dealer] never let us know that was a thing.”