A Mazda CX-30 lessee says she walked into her dealership with the plastic trim on one side of her two-year-old car visibly melted and was told it would not be covered by warranty because the dealership sees it happen all the time.
Her TikTok recounting the conversation has hit more than 103,000 views and prompted Mazda USA to post a comment offering to investigate. But it also featured two threads in the replies that complicate the story: a long-running history of melting Mazda interior parts going back to the early 2010s, and a real phenomenon known to damage cars parked near certain reflective buildings.
The video was posted on June 13 by Dallas, Texas-based Brunella Pratesi, who goes by gabooboo (@officialgabooboo) on TikTok. Her caption tagged Mazda USA directly and asked, “What is happening?” The clip is shot to camera with photographs of the car’s melted side overlaid in the second half.
“Not Covered By Warranty”
Gabooboo opens the video by talking about a recommendation she now regrets. “Two years ago I decided to go from a Honda to a Mazda, and I got a lease,” she says. “I got a lease because I heard that Mazdas were great cars. They were reliable. Their customer service was wonderful. And I even recommended Mazdas to two of my friends, who went to the same dealership as me and got cars there.”
