A Mercedes-Benz driver is calling out her dealership after claiming they attempted to charge her over $12,000 for a repair she did not need.
In a video with over 159,000 views, TikTok user Kayla Caputo (@kay_caputo) says she went into Mercedes-Benz of Manhattan back in February with a minor issue. She says it may have been a nail in her tire, but she can’t remember what the specific issue was.
“While I was there, I asked them to just take a look at my brakes because they were a little bit squeaky,” she recalls. “I bought my car brand new in May 2024, right? So at this point, February 2026, my car was not even two years old. And I thought, you know, bringing my car to Mercedes Manhattan, they're gonna take care of me.”
Even though she had the “package” that allowed her to have certain repairs covered, she says things were immediately amiss.
What Happened At The Mercedes Dealership?
