The 'worst' UK providers for moans and groans have been confirmed and these are the best and worst.10:42, 25 Jul 2026The latest broadband complaint figures are in and there's good and bad news. Let's start with the more positive update. The new Ofcom stats show the overall picture for the broadband industry is improving.‌The UK regulator says complaints about the UK's biggest broadband providers have now fallen to their lowest level since records began. In fact, things have dropped dramatically from a peak of 40 per 100,000 customers in 2011 to just six per 100,000 customers in the first quarter of 2026.‌Although moans have fallen, there's bad news for customers of TalkTalk with this provider not peforming as well as its rivals.‌The new data from Ofcom shows that TalkTalk generated the highest number of customer complaints between January and March 2026, making it the UK's most complained-about broadband provider."TalkTalk was the most complained-about broadband provider, with their complaints staying at similar levels to the previous quarter," Ofcom said. "Complaints mostly related to faults, service and provisioning, complaints handling and problems with billing, pricing and charges."TalkTalk recorded 10 complaints per 100,000 customers, ahead of Vodafone (8) and BT (7). At the other end of the rankings, Plusnet came out on top with just four complaints per 100,000 customers, followed closely by Sky with five.‌Broadband complaints per 100,000 customersPlusnet – 4Sky – 5‌Virgin Media – 6EE – 6BT – 7‌Vodafone – 8TalkTalk – 10Responding to the results, a TalkTalk spokesperson said: "We're in the middle of transforming our customer service to better identify and resolve the root causes of complaints, as well as improving how we talk to our customers when things go wrong.‌"While we're naturally disappointed by these results, we continue to invest to deliver a better way to Wi-Fi for all our customers, and know that this is starting to benefit customers, which we expect to see reflected in future quarters."Ofcom's report also ranked providers for landline and pay-TV services.For landlines, Utility Warehouse, Sky, Virgin Media and Vodafone shared the top spot, with just two complaints per 100,000 customers.‌TalkTalk and Sky were the best-performing pay-TV providers, each recording only two complaints per 100,000 customers.Pay-TV complaints per 100,000 customersTalkTalk – 2‌Sky – 2Virgin Media – 3EE – 4Article continues belowCristina Luna-Esteban, Ofcom's Director of Consumers and Retail Markets, said: "It's encouraging to see broadband complaints falling to their lowest levels since our records began. Companies must not be complacent, and we expect them to continually strive to improve their services and deliver a great customer experience."We'd encourage any customers who aren't satisfied with their current provider to vote with their feet. In recent years, we've made it easier than ever for people to shop around and save, by introducing end-of-contract alerts, simpler contract summaries, and easier switching processes for broadband and mobile."