The Nigeria Civil Aviation Authority has threatened to suspend the operations of Royal Air Maroc in Nigeria over alleged persistent violations of consumer protection regulations and poor treatment of Nigerian passengers.
The warning was issued on Thursday by the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, in a post on X.
He accused the Moroccan carrier of repeatedly failing to improve its handling of Nigerian passengers despite previous regulatory sanctions.
According to Achimugu, Royal Air Maroc has consistently recorded baggage-related infractions, poor passenger handling and slow complaint resolution.
“The airline, Royal Air Maroc, has for the longest time been the biggest culprit when it comes to baggage infractions, poor passenger handling, and extremely poor resolution processes when dealing with Nigerian passengers,” he wrote.
