ServiceNow Inc. (NYSE:NOW) CEO Bill McDermott has revealed that the company’s competitive position is being fortified by the swift adoption of artificial intelligence (AI).
In an interview with CNBC’s “Mad Money” on Wednesday, McDermott disclosed that the company has a “kill switch” to halt rogue AI agents, thus preventing potential disruptions. This feature, integrated into ServiceNow’s AI Control Tower, offers businesses a centralized platform to oversee, manage, and secure their expanding AI agents.
McDermott dismissed concerns about the impact of intensified AI competition on ServiceNow’s profits or customer contract durations. He argued that the growing AI adoption would actually drive up demand for ServiceNow’s software.
“There’s going to be more AI. There’s going to be more incidents, and all these things drive more and more volume to ServiceNow,” he said. “That’s why we increased the full-year guide.”
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