Inaugural Index scores India's GCC ecosystem at 61.9, revealing that 83% of GCCs are mission-critical to their enterprises, while only 17% have full decision-making and budget authorityBENGALURU, India , July 23, 2026 /PRNewswire/ -- As part of their strategic collaboration to advance the future of India's Global Capability Center (GCC) ecosystem, ANSR and HFS Research today announced the findings of the inaugural HFS GCC Generative Enterprise Market Pulse study, including the introduction of the HFS Generative GCC Index, a new benchmark for measuring GCC maturity and readiness for the Generative Enterprise era. Developed using HFS Research's independent research methodology and informed by insights from senior GCC leaders across ANSR's enterprise network, the study examines how India's Global Capability Centers (GCCs) are evolving from traditional delivery and shared services operations into enterprise transformation and innovation engines.The inaugural HFS Generative GCC Index places India's GCC ecosystem at a score of 61.9, positioning the ecosystem at the entry point of the Transformation Partner stage in the HFS GCC maturity framework. The findings demonstrate how decisively GCCs have moved beyond their back-office and cost-arbitrage origins, while highlighting a critical challenge: their strategic importance is growing significantly faster than the authority and ownership being transferred to them.Drawing on responses from 47 leading GCC leaders across India—primarily from ANSR's enterprise network—and applying HFS Research's independent research methodology, the HFS GCC Generative Enterprise Market Pulse study assesses GCC maturity across dimensions including role, work, ownership, AI, talent, operating models, innovation, and ecosystem engagement.The research finds that 83% of GCCs are considered mission-critical to their enterprises, yet only 17% have full ownership of strategic decisions and budgets. This gap between accountability and authority represents one of the biggest barriers preventing GCCs from progressing from Transformation Partners to true Generative Enterprises."Partnering with HFS Research on the inaugural HFS GCC Generative Enterprise Market Pulse study reflects our shared commitment to bringing objective, data-driven insights to the evolution of India's GCC ecosystem," said Vikram Ahuja, Co-Founder, ANSR and CEO, 1Wrk. "India's GCCs have decisively moved beyond their origins as delivery and capability centers to become strategic engines of enterprise transformation, innovation and growth. The next chapter will be defined not by how many people GCCs employ or how many locations they operate, but by the outcomes they own. As AI reshapes the enterprise, GCCs have an unprecedented opportunity to take on greater ownership and shape how global businesses innovate and compete. Unlocking that opportunity requires enterprises to give GCC leaders greater decision rights and the mandate to orchestrate talent, technology and ecosystems at scale.""India's GCCs should take the 61.9 score as a milestone and a warning at the same time," said Achyuta Ghosh, Executive Research Leader, HFS Research. " Two decades of transformation have earned some of them a seat at the enterprise table. Our data shows that AI adoption alone will not move them forward. AI at scale must be combined with ownership, decision authority, and ecosystem orchestration to define the Generative Enterprise era. "Seven insights defining the next era of India's GCCsThe HFS Generative GCC Index identifies seven shifts shaping the evolution of the sector: