The issue drew widespread attention after a video filmed on July 2 went viral online, showing dozens of passengers surging toward check-in counters for a China-bound flight in the third-floor departure hall of Incheon Airport's Terminal 1, The Korea Herald reported.
Instead of following the designated queue, the passengers pushed luggage carts through retractable belt barriers arranged in a zigzag pattern, apparently attempting to reach the check-in counters ahead of others.
Yonhap News Agency reported that five similar incidents occurred in July.
Several airline employees were reportedly injured while trying to direct the passengers back in line.
Passengers at Incheon International Airport, South Korea. Photo by AFP
