The new customer who took down everyone: an ORM include that ate our CRM

My entry for DEV's Summer Bug Smash — Smash Stories. A real production war story about how

one endpoint, one include too deep, and one very enthusiastic new customer combined into a

global outage — and what actually fixed it (after the first fix didn't).

The 15 minutes where everything was down

It started the way these things always do: a new customer onboarded, we imported their data, and