A lot of AI phone demos look impressive until you put them in front of a real trade business.
Electricians are a good stress test. The caller might need an urgent callback, a quote, a booking, or a simple status update. The AI must be useful without pretending to diagnose electrical problems or giving unsafe repair advice.
Here's the workflow pattern we use when designing an AI voice agent for an electrician use case.
1. Separate conversation from decisioning
The voice layer should not decide everything inline.
