Why Severity Is Broken at Most Companies Everyone has severity levels. Almost nobody...
Why Severity Is Broken at Most Companies
Everyone has severity levels. Almost nobody agrees on what they mean.
Ask ten engineers what SEV-2 means and you'll get eight different answers. This causes:
Under-paged incidents (people thought SEV-3 meant "no rush")
Over-paged incidents (everything is SEV-1)
Design escalation policies that route alerts to the right responder at the right time, without paging half the engineering org.
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